What’s worse than dealing with tech support…..thinking I’m dealing with tech support only to find out I wasted 20 minutes chatting with some yahoo in the sales department (who by-the-way never bothered to tell me how to contact tech support).
Awesome.
Well…if I do need a new printer…guess who I’m soooo NOT calling!
2:38:58 PM sorry to hear about that, may I ask how long have you had the printer?
2:43:24 PM At least 2 years. I am unable to find the solution to this error code. I'm trying to find if there is a part I can replace to fix the printer and if so, how much? That will help me determine if this can be fixed or if I need to purchase a new printer.
2:44:03 PM may I ask no other errors, or anything you have noticed in the printer?
2:44:41 PM Nothing else appears to be wrong.
2:45:33 PM when was the last time you replaced the toners for the printer?
2:46:47 PM Maybe a month or so ago...I only replace each cartridge as they run out.
2:48:38 PM I see
2:49:08 PM may I ask what type of warranty did you get for the printer?
2:49:42 PM none that I know of
2:50:43 PM I see
2:54:19 PM Sorry to keep you waiting Michelle
2:57:59 PM I'm sorry but I only have limited info about the error since I am from the Sales department. However, you can call our technical department that can assist you for the possible diagnosis and repair
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